Watch your tone!

Finding your brand voice requires more effort than you think. In my first post discussing tone of voice (TOV), I pointed out how some businesses tend to spend all their energy on perfecting their image and not spare a thought for their voice.

For those of you who missed the intro, you can catch up here 👉#TONEOFVOICE

I understand that not everyone is good with words. I see this everyday, everywhere I go. Both offline and online. That is why a TOV guideline will come in handy for your team. Different people, different manners, different ways of communicating. However, your brand must be consistent on all fronts.

The way your brand logo, colours, and fonts are of significance in recognising your name, so are the words you use and most importantly, how you use them.

Think of your voice as your personality. Your tone reflects that personality and sometimes changes depending on the context.

Source: CoSechedule

Both your tone and voice are about expression. An expression of your company’s values. Here, we’re looking at how and what you write rather than following writing rules per se. Mind you, grammar is just as important. I shudder every time I see desert on a restaurant menu.

Quick tip: revise everything before publishing a message or sending material for printing. Have someone else take a look. A fresh pair of eyes can save the day.

Here’s an example of what you might think is a simple greeting. When you’re representing your brand, which one would you go for?

Or, think about this example below:

A. “Thank you for reaching out.”

B. “Hey, thanks for reaching out 🙂”

Phrase A reads more serious than phrase B. The latter reads more easygoing and fun. Different word choice and use of emojis have set a different tone to the same phrase.

Take a look at these Brand Voice Examples:

Starbucks
Mailchimp
Old Spice

Quick tips

  1. Be straightforward and avoid jargon.
  2. Use the active voice and write positively.
  3. The tone of voice needs to reflect your business objective.
  4. If in doubt, read aloud. Is it too humorous? Too formal? Too sassy?
  5. Write all this down & create a guideline.

Why does it matter?

Your tone of voice is what sets you apart from the rest. It’s what makes you different, unique and relatable. It helps in creating an emotional connection with your customers. This familiarity you create is most likely to lead to loyalty and trust.

That’s why having a brand tone of voice matters.

Need help? Let’s talk.

Amanda x

#inthespotlight @themamamanual

#inthespotlight - amandalia.com

There are so many talented people out there. So, this year, I figured, why not get to know some of them a little bit better?

My 2018 #inthespotlight monthly interview series will kick off with none other than  the inspiring Nakita Attard Vassallo at @themamamanual.

I’ve been following @themamamanual on Instagram for quite a while now and I have to say, I’m impressed. She even has a debut book coming out this Summer!

 Nakita, I would love to know more about @themamamanual. How did all this start?

It all started with a book! I’ve been dreaming of writing my own ever since I was a wee girl with a sizeable home library of my own.  It’s not the first time I’ve picked up a pen or a laptop and poured my heart out, but I never really put my finger on what I wanted to write.

One night two years back I could not sleep with excitement.  It had finally hit me!  My book would be about time management for busy mamas, and how to create time for the things you love, but most importantly, for yourself.

When the book’s initial draft was ready, I felt I had so much more valuable information to share, and I had to take it a step further.  I was very keen to connect with and help like-minded mamas manage their time better and prioritise self-care, and a blog would be the perfect way to do it.  The name ‘the Mama Manual’ was born after long hours brainstorming.  I wanted something catchy and original – and it felt right!

Care to tell us more about the woman behind @themamamanual?

I am a multifaceted woman 🙂  I’m a mama, wife and a homemaker around the clock.  My two adorable kids, Yanik –  12, and Nina – 3, keep me happily busy.  I’m married to the love of my life and best friend, Neil.  I’m also a working mum, and I’ve worked hard to build a career for myself.

By night, I am a writer and a blogger, and I run ‘the Mama Manual’ brand with a passion. Time management and organisation skills are my forte; I could spend hours happily decluttering and organising a space, or planning busy days to perfection! Food (not only eating it – but also cooking it!), travel, reading, and slow days at home or in beautiful surroundings with my family and friends are things I enjoy doing and make time for on a regular basis.

From where do you get your inspiration?

Inspiration is all around me!  I never in a million years expected such a phenomenal response from ‘the Mama Manual’ social media pages.  The amazing women I connect with everyday are my sole inspiration and basis for doing what I do.

Being both an entrepreneur and a mother doesn’t come without its challenges. How do you manage everything?

You know how they say ‘do what you love and you will never work another day in your life? That is exactly how I feel about the work I do with ‘the Mama Manual’ brand.  I literally crave working on the book, the blog, and social media every evening – so it’s easy to get started – but challenging to stop might I add!

Of course, effective time management is the secret to being able to make time for my work.  Planning, being organized and pre-empting are essential tools to have.  I am a perfectionist when it comes to having our meals all planned out for the week, as well as cooking wholesome but very quick meals so as not waste precious time.

 

themamamanual-byamandalia
I know there are many women out there who would love to take the leap. What advice would you give someone just starting out?

If you have not yet had the courage to do so, do not feel like you have to go all in or nothing.  You can very well start off slow.  If you are a working mum, keep your job and side hustle.  A mere hour a day is better than no time at all! You can always decide to dedicate more time as things pick up, or go full-time when you feel confident that what you are doing is what you want to do and is paying the bills.

Whatever you do – be patient!  It’s easy to look at successful people and think that everything ‘just happened’ for them.  Being successful takes a lot of work, dedication, time and perseverance.

Where can we get your debut book? I know I want to read it and I’m definitely not the only one.

the Mama Manual – How busy mums get organised will be available for sale on my website: 🌐  www.themamamanual.com, as of the end of the month!

Should you wish to receive an email notifying you that the book is for sale, please let me know on nakita@themamamanual.com.

Go follow!

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#toneofvoice #brandvoice

Delivering training sessions has been an amazing experience. I would be lying if I said I wasn’t a tad terrified the first time round. But, it is true that when you know your subject well enough, there’s really nothing to be afraid of.

I have to say, I learned a lot from the trainees as well. It was an eye-opener. On a daily basis, I’m immersed in writing and managing social media. So most of the things, I take for granted. Like, for example, a brand having its own tone of voice.

When I first introduced the concept in most of these sessions, I saw a lot of blank faces staring back at me. What is tone of voice (TOV) and why does it matter?

toneofvoice-byamandalia

What is TOV? It’s what you say. And most importantly, how you say it. So it’s not just about the words you choose but even their order, the rhythm and pace.

It’s the character, personality and values of your brand expressed in words; both written and spoken. It’s about how your message will come across; reflecting your brand. And this is what sets you apart from everyone else.

Why does TOV matter? Mainly because it gives your brand character and identity. Having a consistent tone and voice makes your brand familiar, more trustworthy and more credible.

Here’s an example of a TOV guideline.

TOV

 

How your brand looks design-wise is important.  However, how it sounds is just as important. Plus, consistency, across all platforms, is key. It shows that your message is coming from a single source.

How to get started? I will dedicate another post on this 🙂

Amanda x